Cancellation Policy
We understand life happens and appreciate a text/call letting us know at least 24 hours BEFORE your scheduled appointment if you need to cancel or reschedule. If notified AFTER the 24 hour mark, a 50% payment will be required for late cancellation. If you will be late, or think you will be late for your service, we ask that you call to let us know. For those with a history of late cancellations, a credit card will be required to be kept on file for booking appointments, and will be charged in the case of a late cancelation or for 50% of services booked and 2.99% invoicing fee. In the case of a late cancellation for first time guests, online booking privileges will be revoked and 50% of booked service + 2.99% invoicing fee will be required before rescheduling.
No-Show Policy
Depending on how late you arrive, we may have to skip parts of service or reschedule completely, in which case the appointment will be considered a no-show and a charge for 50% of the service cost will be due. For those with a history of no-shows, a credit card will be required to be kept on file for booking appointments and will be charged in the case of a no-show for 50% of services booked and 2.99% invoicing fee. In the case of a no-show for first time guests, online booking privileges will be revoked and 50% of booked service + 2.99% invoicing fee will be required before rescheduling.
Online Booking Policy
To ensure optimal service for each client and our stylists, we may adjust your appointment(s) if booked improperly, as well as adjusting the start time (typically 15 minutes before or after the original start time). We will call to notify of any adjustments.
Health and Wellness Policy
If you or anyone in your household are unwell, please let us know as soon as possible so that we can reschedule your appointment. If you fail to notify us and come for your appointment, we will not provide our services and we will charge you a 50% no-show fee of services booked. This rule also applies to all staff at Bitter Ends, LLC.
Children & Minors Policy
For the safety of your child/children, we kindly ask that you do not bring them to the barber-salon unless they are receiving a service. Upon arriving for your child's appointment, they are expected to be seated in the reception area until the stylist is ready, and if any electronics are in use, volume must be off or headphones must be utilized. Our environment has sharp objects, hot tools, and chemicals that are not suitable for curious minds. Additionally, if your child begins to cry, scream, or is unable to sit still, service will stop for the safety of the stylist and the child, as well as to maintain the environment. We strive to provide a place for parents to relax and decompress.. If scheduling an appointment for a minor under the age of 10, please contact us directly as some stylists do not provide services to children in that age group. If you must bring your child/children with you who are not also receiving services, they are required to remain calm and respectful of the business and patrons in the reception area. Due to past events, if your child/children can not adhere to our policies or cause damage to any property of Bitter Ends, its employees, independent contractors or the clients of the previously mentioned, the responsibility will fall on the parent/guardian of the child to compensate or replace anything damaged.
Refund Policy
Bitter Ends and it’s employees stand behind their work. In the event you are not 100% satisfied with your hair, please contact us within 7 days of services rendered so that we can adjust accordingly. Anything outside of 7 days, or if you “tweaked” your hair yourself at home, or went to another salon, it will void any complimentary adjustments and will be considered a new service. We do not offer refunds at this time, but will do everything we can to make you and your hair happy!